At London Airports Taxi, we understand that travel plans can change. This policy explains how cancellations, refunds and booking amendments are handled.
Last Updated: June 2026
Customers may cancel their booking by contacting us via telephone, email or our website.
We will make every effort to accommodate changes to booking details, including pickup times, addresses and flight information, subject to availability.
Additional charges may apply if changes significantly alter the journey distance, duration or vehicle requirements.
We monitor incoming flights where flight details have been provided at the time of booking.
Where possible, pickup times will be adjusted to accommodate delayed arrivals without additional charges.
Approved refunds will be processed using the original payment method wherever possible.
Airport pickups include a reasonable waiting period following the flight landing time.
Additional waiting charges may apply where passengers are significantly delayed beyond the included waiting period.
In the unlikely event that we are unable to fulfil a confirmed booking due to circumstances within our control, customers will be offered a full refund or alternative arrangements where available.
We shall not be liable for delays or service interruptions caused by factors outside our reasonable control, including but not limited to:
If you have any questions regarding cancellations or refunds, please contact us:
London Airports Taxi
Email: YOUR EMAIL ADDRESS
Telephone: YOUR PHONE NUMBER
Our team is available to assist with booking changes, cancellations and general enquiries.